Relocation Agent
Full Time • Fort Myers
Job Summary
We are seeking a passionate and experienced Relocation Agent to join our team on a project-based basis. In this role, you will be responsible for assisting tenants in relocating from subsidized housing units outside of the project. This requires a strong understanding of housing resources, excellent client service skills, and the ability to navigate complex situations with empathy and professionalism.
Key Responsibilities:
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Conduct thorough needs assessments:
- Meet with tenants to understand their individual needs, preferences, and relocation challenges.
- Gather information on housing affordability, accessibility, and transportation needs.
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Develop and implement relocation plans:
- Assist tenants in identifying and exploring suitable housing options within their budget.
- Provide guidance on rental applications, lease agreements, and security deposits.
- Assist with the coordination of move-in dates and any necessary transportation arrangements.
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Advocate for tenant rights:
- Ensure that tenants are informed of their rights and options throughout the relocation process.
- Advocate for tenants' needs with landlords, property managers, and other relevant agencies.
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Maintain accurate records:
- Document all interactions with tenants and maintain detailed records of relocation activities.
- Prepare reports on relocation outcomes and identify areas for improvement.
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Build and maintain relationships:
- Collaborate with landlords, property managers, social service agencies, and other community partners.
- Provide excellent customer service to all stakeholders.
Qualifications:
- High School Diploma or equivalent required; Associate's Degree preferred.
- 5 years of experience in customer service, social services, or a related field.
- Strong understanding of local housing markets and resources.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Strong organizational and time-management skills.
- Valid driver's license and reliable transportation.
- Florida Real Estate License preferred, not required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Urban Group (TUG) has been helping communities in Florida thrive since 1984. We specialize in real estate consulting for public projects, working with governments, non-profits, and developers. Our diverse range of services include:
- Acquisition and Relocation: Help communities acquire real estate efficiently while ensuring fairness and minimizing disruption in the relocation process.
- Property Management: Effectively manage transportation hubs, mobile home parks, and other facilities.
- Property Valuation: Accurate property valuation is essential in making informed decisions on real estate projects.
Change lives, grow your career, and be part of something bigger.
- Impact: Your work directly helps individuals and communities thrive.
- Teamwork: We value collaboration and everyone’s input.
- Growth: Learn new skills and gain experience from mentors.
- Rewarding: Competitive pay and benefits package.
- Purpose: Join a mission-driven organization that makes a positive difference.
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